Privacy Policy

Effective Date: August 31, 2026

Security and Automation Partners, LLC, doing business as AlexAnswers (“AlexAnswers,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information entrusted to us.

Information We Collect

We may collect information that you provide when requesting information, creating an account, purchasing services, communicating with our team, or using our website and services. This may include:

• Name, company name, address, email address, and telephone number
• Account, service, and customer-support information
• Billing and transaction information
• Website usage, device, and technical information
• Information provided to us while delivering our contracted services

How We Use Information

We use collected information to:

• Provide, manage, and improve our services
• Create and maintain customer accounts
• Process payments and administer billing
• Communicate about services, support requests, and account activity
• Protect our customers, systems, and business
• Meet legal, regulatory, and contractual requirements

We do not sell personal information.

Security and Payment Protection

AlexAnswers uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or loss.

Our safeguards include PCI-compliant payment processes, password-management and password-change workflows, access controls, and established procedures for handling sensitive information. Payment information is processed using secure third-party service providers that maintain their own security and compliance programs.

Although we take data protection seriously, no electronic system, transmission, or storage method can be guaranteed to be completely secure.

Third-Party Service Providers

We may share information with trusted third-party providers when necessary to operate our business and deliver services. These providers may assist with payment processing, communications, hosting, software, customer support, and other business functions.

Providers receive only the information reasonably necessary to perform their services and are expected to protect that information. We may also disclose information when required by law, legal process, or to protect our rights and the safety of others.

Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and satisfy legal obligations.

Your Choices

You may request access to or correction of your personal information or ask questions about how it is handled. Certain information may need to be retained for legal, security, billing, or contractual purposes.

Updates to This Policy

We may update this Privacy Policy as our services, technology, or legal requirements change. The updated effective date will be posted at the top of this page.

Contact Us

Questions or concerns about this Privacy Policy or our privacy practices may be submitted through the contact information provided on our website.

Security and Automation Partners, LLC
Doing Business As AlexAnswers