Business Terms of Service 

Effective Date: August 31, 2026

These Business Terms of Service (the “Terms”) are a binding agreement between Security and Automation Partners, LLC, doing business as AlexAnswers (“AlexAnswers,” “we,” “us,” or “our”), and the business or other legal entity accepting these Terms (“Customer,” “you,” or “your”). 

These Terms apply to AlexAnswers’ virtual assistant, answering and on-call, bookkeeping and back-office, marketing, website, social-media, and other business-support services (collectively, the “Services”). 

These Terms apply only to Services purchased for business or commercial purposes. They are not intended for consumer transactions. 

1. Acceptance and authority 

By checking the box stating that you agree to these Terms, submitting an order, or using the Services after accepting these Terms, you: 

1. agree to be legally bound by these Terms, the applicable order form, proposal, statement of work, service questionnaire, or online checkout page (each, an “Order Form”), and our Privacy Policy; 
2. represent that you are authorized to bind the Customer identified in the Order Form; and 
3. consent to receive these Terms and related notices electronically. 

If you do not agree, do not check the acceptance box, submit the order, or use the Services. You should download or print a copy of these Terms for your records. 

2. Order Forms and order of precedence

Each Order Form will identify the Services purchased and may include pricing, included hours or usage, setup fees, service hours, the initial term, implementation details, and service-specific requirements. 

If an Order Form conflicts with these Terms, the Order Form controls only as to the specific business terms it expressly changes. Any separate data-processing addendum or business associate agreement signed by both parties controls as to its subject matter. Customer purchase orders and vendor forms are for administrative convenience only and do not modify this agreement unless AlexAnswers expressly agrees in a writing signed by an authorized representative. 

3. Services 

3.1 Virtual assistant services 

Virtual assistant services may include inbound and outbound calling, appointment coordination, task management, data entry, Tier 1 technical support, customer follow-up, and other agreed administrative functions. Included hours, availability, and overage pricing are stated in the Order Form. 

Time is tracked by duration and task type. Unless an Order Form states otherwise, unused hours expire at the end of each monthly billing period and do not roll over. Work beyond the included amount requires Customer approval or will be billed at the overage rate stated in the Order Form or AlexAnswers’ then-current rate. 

3.2 Answering and on-call services 

AlexAnswers may answer calls under Customer’s business name, take messages, provide agreed Tier 1 support, place alarm accounts on test, and dispatch or escalate calls according to Customer’s written instructions. 

AlexAnswers facilitates communications but is not a central monitoring station, emergency service, law-enforcement agency, fire department, medical provider, or insurer. Unless an Order Form expressly states otherwise, AlexAnswers has no duty to contact police, fire, emergency medical services, or any other governmental authority. 

Customer must provide and maintain accurate call scripts, schedules, contact information, escalation lists, account credentials, and special handling instructions. AlexAnswers may rely on the most recent information provided by Customer. Customer is responsible for testing its routing and escalation process and promptly reporting any interruption or error. 

3.3 Bookkeeping and back-office services 

Bookkeeping and back-office services may include accounts-receivable and accounts-payable support, transaction categorization, reconciliation, document organization, sales-tax preparation support, and periodic financial review calls, as identified in the Order Form. 

AlexAnswers is not a certified public accounting firm, law firm, investment adviser, payroll provider, or tax-return preparer unless expressly stated in the Order Form. The Services do not constitute legal, tax, audit, attestation, investment, or financial advice. Customer remains responsible for reviewing and approving payments, filings, books, financial statements, tax positions, and business decisions, and for using qualified professionals when appropriate. 

3.4 Marketing, website, and social-media services

Marketing services may include content creation, social-media posting, website setup or maintenance, campaign support, and related work described in the Order Form. Customer is responsible for timely approvals and for the accuracy and legality of its claims, offers, pricing, trademarks, images, customer lists, and other supplied materials. 

Unless the Order Form states otherwise, Customer owns final custom deliverables created specifically for Customer after all related invoices are paid. AlexAnswers retains ownership of its pre-existing materials, templates, processes, know-how, software, stock assets, and reusable components. AlexAnswers grants Customer a nonexclusive license to use any AlexAnswers materials incorporated into a paid deliverable as necessary to use that deliverable for Customer’s business. 

Third-party platforms, domains, themes, fonts, images, plug-ins, software, advertising networks, and hosting services remain subject to their own terms and licenses. AlexAnswers does not guarantee search rankings, reach, leads, sales, platform availability, account approval, or any particular marketing result. 

3.5 Service changes 

Customer may request changes to the scope or instructions. AlexAnswers may require a revised Order Form and may adjust fees, timing, or staffing before performing work outside the agreed scope. 

4. Customer responsibilities 

Customer will: 

1. provide complete, accurate, and timely instructions, content, approvals, access, credentials, and records;
   
   
2. designate authorized contacts who may direct AlexAnswers;
   
   
3. maintain backup contacts and business-continuity procedures appropriate for its operations;
   
   
4. obtain all notices, permissions, licenses, and consents required for Customer’s activities and AlexAnswers’ performance of the Services;
   
   
5. comply with applicable laws, industry rules, contracts, and third-party platform terms; and
   
   
6. promptly notify AlexAnswers of inaccurate instructions, compromised credentials, suspected unauthorized access, or a service interruption. 

Customer is responsible for decisions and actions taken based on information AlexAnswers enters, organizes, communicates, or prepares at Customer’s direction. Customer will review time-sensitive messages, financial activity, account changes, marketing content, and other work requiring Customer approval. 

5. Communications, call recording, and messaging compliance 

Customer authorizes AlexAnswers to communicate with Customer’s prospects, customers, vendors, employees, contractors, and other contacts as necessary to perform the Services. 

Customer is responsible for ensuring that its call scripts, call recording, monitoring, outbound calls, text messages, emails, and marketing campaigns comply with all applicable consent, disclosure, do-not-call, telemarketing, privacy, and anti-spam laws. If calls may be recorded or monitored, Customer must approve a legally compliant disclosure and obtain any consent required in every applicable jurisdiction. AlexAnswers may require use of a recording disclosure or suspend a campaign or workflow that it reasonably believes creates legal, security, or reputational risk. 

Customer represents that it has a lawful basis to provide all contact lists and direct AlexAnswers to communicate with the people on those lists. Customer will not use the Services to send deceptive, abusive, unlawful, or unsolicited communications. 

6. Third-party systems and credentials 

Customer authorizes AlexAnswers to access and use third-party software, systems, websites, and accounts identified by Customer solely to perform the Services. This may include WorkHorse AlarmCompanySoftware and other industry, accounting, communications, marketing, or business platforms. 

Customer will provide access through individual user accounts or other secure methods when available and will not provide access that violates a third party’s terms. Customer remains responsible for third-party subscriptions, fees, permissions, backups, configurations, and platform decisions. 

AlexAnswers is not responsible for a third party’s acts or omissions, service interruption, data loss, security incident, API change, account suspension, or change in terms. AlexAnswers may stop using a third-party system if continued use may be unlawful, insecure, unavailable, or inconsistent with that system’s terms. 

7. Confidentiality, privacy, and data security 

Each party may receive nonpublic business, technical, financial, customer, or operational information from the other (“Confidential Information”). The receiving party will use Confidential Information only to perform or receive the Services and will protect it using reasonable care. Confidential Information does not include information that the receiving party can document was already lawfully known, becomes public without breach, is received lawfully without a duty of confidentiality, or is independently developed without use of the other party’s Confidential Information. 

AlexAnswers may disclose Confidential Information to personnel, contractors, vendors, and professional advisers who need it for the Services and are subject to appropriate confidentiality obligations. AlexAnswers may also disclose information when required by law, subpoena, court order, or a lawful government request. 

Our collection and handling of personal information through our website is described in our Privacy Policy. If the Services involve regulated data requiring special contractual terms—including protected health information, payment-card data, or data governed by a customer-specific security requirement—the parties must sign any required addendum before AlexAnswers is required to process that data. Customer will not provide Social Security numbers, full payment-card data, protected health information, or similarly sensitive data unless the applicable Order Form expressly authorizes it and the parties have agreed on a secure method. 

8. Fees, invoicing, and payment 

Customer will pay the fees, taxes, usage charges, overages, setup fees, and other amounts stated in the Order Form. Unless the Order Form states otherwise: 

1. recurring fees are billed in advance and usage or overage charges are billed in arrears;
2. invoices are due on the first day of the applicable billing period;
3. fees are nonrefundable except as expressly stated in these Terms or the Order Form;
4. Customer authorizes AlexAnswers and its payment processor to charge the payment method on file for amounts due; and
5. Customer must dispute an invoice in writing within 15 days after its date, identifying the specific disputed amount and basis. Undisputed amounts remain due. 

Customer is responsible for applicable sales, use, communications, excise, or similar taxes, excluding taxes based on AlexAnswers’ net income. AlexAnswers may suspend Services for overdue amounts after providing notice and a reasonable opportunity to cure. Customer will reimburse reasonable collection costs, including attorneys’ fees, incurred to collect undisputed overdue amounts to the extent permitted by law. 

9. Term, automatic renewal, and cancellation 

The initial term is stated in the Order Form. If no initial term is stated, the initial term is three months beginning when the Services commence. 

AFTER THE INITIAL TERM, THE SERVICES AUTOMATICALLY RENEW ON A MONTH-TO-MONTH BASIS AT THE THEN-CURRENT FEES UNLESS EITHER PARTY GIVES AT LEAST 30 DAYS’ NOTICE OF NONRENEWAL. 

Customer may give notice of nonrenewal through the same online account or electronic method used to enroll, if available, or by emailing nickp@alaexanswers.pro cancellation request is effective when received and does not retroactively cancel charges already incurred. Services continue through the end of the applicable notice period unless suspended or terminated under these Terms. 

AlexAnswers may change fees after the first 12 months by giving at least 30 days’ advance notice. Unless the Order Form states otherwise, any annual increase to recurring fees for the same scope of Services will not exceed 9%. Changes requested by Customer, increased usage, third-party pass-through costs, taxes, and newly purchased Services are not subject to that cap. 

If Customer ends a fixed initial term early without an uncured material breach by AlexAnswers, Customer remains responsible for unpaid amounts already incurred and any early-termination amount expressly stated in the Order Form, to the extent permitted by law. 

10. Suspension and termination 

Either party may terminate an Order Form for a material breach if the breaching party does not cure the breach within 10 days after written notice, or immediately if the breach cannot reasonably be cured. 

AlexAnswers may suspend or terminate Services immediately if Customer: 

1. fails to pay amounts when due after notice;
2. uses the Services unlawfully, deceptively, abusively, or in a manner that threatens people, systems, data, or AlexAnswers’ reputation;
3. compromises credentials or creates a material security risk;
4. directs AlexAnswers personnel to violate law, professional obligations, or third-party terms; or
5. becomes insolvent, ceases operations, or enters bankruptcy proceedings, subject to applicable law. 

Upon termination, Customer must pay all amounts accrued through the effective date and any agreed early-termination charge. Sections that by their nature should survive—including payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnity, dispute resolution, and miscellaneous terms—will survive. 

11. Service limitations and interruption 

AlexAnswers will use commercially reasonable efforts to perform the Services in a professional manner. Calls, messages, data, and instructions may travel through telephone carriers, internet providers, cloud services, software platforms, and other systems outside AlexAnswers’ control. AlexAnswers does not guarantee that every call, message, notification, transmission, account update, or escalation will be completed, received, or error-free. 

Customer must promptly notify AlexAnswers at alex@alexanswers.pro of a suspected interruption. AlexAnswers will use commercially reasonable efforts to investigate and restore affected Services. Customer’s exclusive remedy for a verified period in which AlexAnswers failed to provide a purchased Service is a prorated credit or refund of the fees paid for that affected Service and period, subject to Section 13. 

AlexAnswers is not liable for delay or failure caused by events outside its reasonable control, including carrier or internet failures, utility outages, software or cloud failures, cyberattacks not caused by AlexAnswers’ failure to use reasonable security, labor disputes, severe weather, fire, flood, epidemic, war, terrorism, civil unrest, government action, or acts of God. Performance is excused for the duration and extent of the event. 

12. Disclaimers 

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, ALEXANSWERS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RESULTS. 

ALEXANSWERS IS NOT AN INSURER AND DOES NOT PROVIDE INSURANCE. CUSTOMER IS RESPONSIBLE FOR MAINTAINING INSURANCE APPROPRIATE FOR ITS BUSINESS. NO ORAL OR WRITTEN INFORMATION CREATES A WARRANTY NOT EXPRESSLY STATED IN AN ORDER FORM SIGNED BY AN AUTHORIZED ALEXANSWERS REPRESENTATIVE. 

13. Limitation of liability 

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, BUSINESS INTERRUPTION, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE SERVICES OR THIS AGREEMENT, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE. 

EXCEPT FOR ALEXANSWERS’ GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, ALEXANSWERS’ TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO AN ORDER FORM, THE SERVICES, OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) $250 OR (B) SIX TIMES THE MONTHLY RECURRING FEE FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM AT THE TIME OF THE EVENT. 

Customer may request a higher liability limit through a written supplemental agreement and payment of an additional fee. Any higher limit is not insurance. Nothing in these Terms limits liability that cannot lawfully be limited. 

14. Indemnification 

Customer will defend, indemnify, and hold harmless AlexAnswers, its affiliates, and their respective owners, officers, employees, contractors, vendors, and agents from third-party claims, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from: 

1. Customer’s content, instructions, products, services, representations, or business operations;
2. Customer’s violation of law, these Terms, an Order Form, or a third party’s rights or terms;
3. Customer’s failure to obtain required consent for calls, recordings, texts, emails, marketing, data, or system access; or
4. AlexAnswers’ authorized performance of Customer’s instructions, 

except to the extent caused by AlexAnswers’ gross negligence or willful misconduct. AlexAnswers will provide reasonable notice of an indemnified claim and may participate in the defense with counsel of its choice. Customer may not settle a claim in a way that admits fault by or imposes an obligation on AlexAnswers without AlexAnswers’ written consent. 

Customer, on behalf of itself and its insurers, waives subrogation against AlexAnswers and its contractors to the extent permitted by applicable insurance policies and law. 

15. Personnel, subcontractors, and non-solicitation 

AlexAnswers may use employees, independent contractors, affiliates, communications centers, software providers, and other subcontractors to perform the Services. The protections and limitations in these Terms apply to them as well. 

During the applicable Order Form and for 12 months afterward, Customer will not knowingly solicit for employment or directly hire an AlexAnswers employee who was materially assigned to Customer, except through a general solicitation not targeted at that employee. If Customer violates this section, Customer will pay AlexAnswers a placement fee equal to 30% of the employee’s then-current annualized compensation. The parties agree this is a reasonable estimate of recruiting, training, and replacement costs and not a penalty. This section does not prevent employment when AlexAnswers gives prior written consent. 

16. Intellectual property and feedback 

Except for paid custom deliverables described in Section 3.4, each party retains all rights in its names, trademarks, content, data, software, systems, processes, and other materials. Customer grants AlexAnswers a limited, nonexclusive license to use Customer materials only as necessary to provide the Services. 

If Customer gives suggestions or feedback about the Services, AlexAnswers may use them without restriction or payment, provided AlexAnswers does not publicly identify Customer without permission. 

17. Public-agency customers 

If Customer is a Florida state agency, political subdivision, or public agency, any nonwaivable sovereign-immunity and public-records requirements apply. The parties will execute a public-agency addendum containing the agency-specific public-records custodian information and any language required by sections 768.28 and 119.0701, Florida Statutes. Nothing in these Terms is intended to waive sovereign immunity or a statutory limitation of liability. 

18. Dispute resolution; arbitration; class-action waiver 

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION AND WAIVES THE RIGHT TO A JUDGE, JURY, OR CLASS ACTION, EXCEPT WHERE PROHIBITED BY LAW. 

Before starting formal proceedings, a party must send written notice describing the dispute and requested relief. Authorized representatives will attempt in good faith to resolve it for 30 days. 

Claims may be brought only in an individual capacity and not as a plaintiff, claimant, or class member in a class, collective, consolidated, or representative proceeding. The arbitrator may award relief only to the individual party seeking relief and only as necessary to resolve that party’s claim. 

Either party may bring an eligible claim in small-claims court or seek temporary injunctive relief from a court to protect confidential information, credentials, systems, or intellectual-property rights. A court of competent jurisdiction may enter judgment on an arbitration award. 

Each party waives trial by jury for any claim permitted to proceed in court. To the extent permitted by law, a claim must be filed within one year after it accrued or it is permanently barred. The prevailing party in an action or arbitration may recover reasonable attorneys’ fees and costs. 

19. Governing law and venue 

Florida law governs these Terms and each Order Form, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 18. For any court proceeding permitted under these Terms, each party consents to exclusive jurisdiction and venue in the state courts located in Manatee County, Florida, or the United States District Court having jurisdiction over Manatee County, Florida. 

20. Changes to these Terms 

AlexAnswers may update these Terms from time to time. Material changes will apply prospectively and will be provided by email, account notice, or another reasonable electronic method at least 30 days before they take effect. Changes do not shorten a fixed initial term or materially increase fees during that term unless Customer agrees or the change is required by law. Continued use after the effective date of updated Terms constitutes acceptance to the extent permitted by law. 

21. Notices 

Notices to Customer may be sent to the email address, mobile number, online account, or business address on file. Customer must keep its contact information current. 

Legal notices to AlexAnswers must be sent by email to alex@alexanswers.pro and by nationally recognized overnight courier or certified U.S. mail to: 

Security and Automation Partners, LLC d/b/a AlexAnswers 2510 51sta Ave E Unit 112 Palmetto FL 34221 

Operational, support, invoice, or cancellation messages are not legal notices unless these Terms expressly state otherwise. 

22. Miscellaneous

The parties are independent contractors. These Terms do not create an employment, partnership, franchise, fiduciary, joint-venture, or agency relationship, except that AlexAnswers may act as Customer’s limited agent when Customer expressly directs it to interact with a third party as part of the Services. 

Customer may not assign this agreement without AlexAnswers’ prior written consent, not to be unreasonably withheld. AlexAnswers may assign it in connection with a merger, reorganization, sale of substantially all assets, or transfer to an affiliate or qualified service provider. 

No person other than the parties and the protected parties identified in Sections 14 and 15 is a third-party beneficiary. A waiver must be in writing and applies only to the specific instance. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. Headings are for convenience only. “Including” means “including without limitation.” 

These Terms, the applicable Order Form, Privacy Policy, and any signed addendum are the complete agreement concerning the Services and replace prior or contemporaneous discussions about their subject matter. Electronic records and electronic acceptance have the same effect as original signatures. 

23. Contact 

Questions about these Terms may be sent to: 

Security and Automation Partners, LLC d/b/a AlexAnswers 
Email: alex@alexanswers.pro
Phone: 833.354.1775 
Mail: 2510 51st Ave E Unit 111 Palmetto FL 34221